EC-Web 2011 - Track 3

Track 3: Business Services and Process Management:

Business services focus on the alignment of business and IT allowing smoother business operations and business processes. This also allows for more effective business process management approaches concerning the design, modeling, execution, monitoring and optimization of business process life cycles.

  • Business/IT Alignment
  • Business Service Analysis, Strategy, Design, Development and Deployment
  • Service Identification, Modeling, and Granularity
  • Service Revenue Models
  • Service Engineering/Development Methods
  • Service-oriented Business Modeling
  • Software as a Service, Service as a Software
  • Business process modeling and analysis
  • SOA for business processes
  • Service-enabled workflow management systems

Track 3: Track Chair

  • Birgit Hofreiter, University of Liechtenstein, Liechtenstein


  • Ralph Mietzner, T-Systems International GmbH
  • Uwe Zdun, University of Vienna, Austria
  • Florian Daniel, University of Trento, Italy
  • Sven Casteleyn, Universidad Polit├ęcnica de Valencia, Spain
  • Marco Commuzzi, Technical University Eindhoven, Netherlands
  • Alfredo Cuzzocrea, University of Calabria, Italy
  • Paolo Giorgini, University of Trento, Italy
  • Michael Weiss, Carleton University, Canada
  • Heiko Ludwig, IBM Research
  • Francesco Buccafurri, University of Reggio Calabria, Italy
  • Christian Zirpins, University of Karlsruhe, Germany
  • Cinzia Cappiello, University of Milano, Italy