2nd International Workshop on IT Service Management and its Support (Workshop ITSMS '12 )
- Daniel Jabornig, Peter Regner, Verena Geist
Welcome to ITSMS 2012
- Policies to increase ICT competitiveness and integrate Moldova in global ICT value chain
Dona Scola, Deputy Minister, Ministry of Informations Tehnologies and Comunications of Republic of Moldovia
- Continous Monitoring for IT Governance with Domain Ontologies
Marcus Spies - Semantic Data Integration and Relationship Identification using the Hierarchical Structure of a Domain-specific Taxonomy
Stefan Nadschläger, Hilda Kosorus, Peter Regner, Josef Küng - Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies
Sanna Heikkinen - ITIL implementation: the role of ITIL software and project quality
Tor R. Eikebrokk, Jon Iden - A Formal Description of the ITIL Change Management Process using Abstract State Machines
Jan Kubovy, Felix Kossak, Verena Geist - Modelling SLAs check points along multiple service chains
Antonella Longo, Mario Bochicchio - Invited Speaker
- All ITSMS Participants
Open Space Discussion: Position Statements and Future Cooperation
2012-09-03 [10:30 - 11:00], ITSMS : Opening Session
2012-09-03 [11:00 - 12:00], Invited Talk : EGOVIS&EDEM
2012-09-03 [11:00 - 12:00], ITSMS - Session 1 : Semantic Support for ITSM
2012-09-03 [12:00 - 13:30], Lunch : Lunch
2012-09-03 [13:30 - 15:00], ITSMS - Session 2 : ITSM Implementation
2012-09-03 [15:00 - 15:30], CB : Coffee Break
2012-09-03 [15:30 - 16:00], ITSMS - Session 3 : Mission-critical IT
