1st International Workshop on IT Service Management and its Support (Workshop ITSMS'11 )

 

2011-08-29 [10:30 - 11:00] : Opening Session

• Welcome to ITSMS 2011

  Dirk Draheim, Daniel Jabornig, Peter Regner


 

2011-08-29 [11:00 - 12:00] : Session 1: Mission-critical IT


• On the Design of IT Key Performance Indicators
  Dirk Draheim


• Going Paperless - On the Evaluation of Electronic Form Technologies
  Christof Lutteroth, Gerald Weber

 

2011-08-29 [12:00 - 14:00] : Lunch

 

2011-08-29 [14:00 - 15:30] : Session 2: ITSM Implementation


• Understanding the ITIL implementation project. Conceptualization and Measurements
  Jon Iden, Tom Eikebrokk


• Improving Incident Management Processes in Two IT Service Provider Companies
  Marko Jäntti


• Software versus IT Service: A Comparative Study from Requirements Engineering Perspective
  Didar Zowghi, Ava Bargi

 

2011-08-29 [15:30 - 16:00] : Coffee Break

 

2011-08-29 [16:00 - 17:00] : Session 3: Trends in Cloud Computing


• A software assurance evidence approach to cloud security
  Marcus Spies


• Transactional support in the cloud. Taking advantage of classic approaches
  José Enrique Armendáriz-Iñigo, Itziar Arrieta-Salinas, Joan Navarro, August Climent

 

2011-08-29 [17:30 - 18:00] : General Opening of DEXA 2011

• Official Opening of DEXA 2011

  Prof. Gilles Fourtanier, President of Paul Sabatier University

  Prof. Michel Daydé, Director of IRIT

  Prof. Abdelkader Hameurlain, Dexa 2011 General Chairman

  Prof. A Min Tjoa, Vice-President of DEXA Association

  Prof. Klaus-Dieter Schewe, DEXA 2011 Program Chairman


 

2011-08-30 [10:00 - 10:30] : Coffee Break

 

2011-08-30 [10:30 - 12:00] : Keynote Talk

Session Chair : Abdelkader Hameurlain


• Patrick Valduriez, INRIA and LIRMM, Montpellier, France

  Title: "Principles of Distributed Data Management in 2020?"


 

2011-08-30 [12:00 - 14:00] : Lunch

 

2011-08-30 [14:00 - 15:00] : Session 4: Service Oriented Architecture and ITSM


• Extending Feature Models with Deep Instantiation to Manage Complexity and Dynamism of Services
  Sinisa Neskovic, Radovan Cvetkovic


• A Proposal for Anarchy in SOA Governance: Make Services, not Rules
  Thomas Ziebermayr, Bernhard Freudenthaler

 

2011-08-30 [15:30 - 16:00] : Coffee Break

 

2011-08-30 [16:00 - 17:00] : Keynote Talk

• Dieter Kranzlmüller

  Management of Large-Scale e-Infrastructures at LRZ


 

2011-08-30 [17:00 - 17:30] : Closing Session

• All ITSMS participants

  Open Space Discussion:

  Position Statements and Future Cooperation